FAQ
PRODUCT DEMONSTRATIONS
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Are product demonstrations for water purifiers available?
Yes. Contact us to book a time slot for the demonstration on our water purifiers. You can either book your time slot here, or call us at +65 8028 5148!
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Are there any charges for demos?
Nope! All product demonstrations includinghome demosare free with no hidden charges.
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What type of product demonstrations does Livingcare provide?
Livingcare provide three types of product demos such as:
Showroom Product Demo
Home Demo
Virtual Demo
FILTERS RELATED
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What are the types of water filters?
Our water purifiers and filtration systems make use of various filters that ensure the water you drink is thoroughly purified with maximised health benefits.
Carbon/Carbon pH FilterSedimentUF FilterNano PositiveActive Carbon
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Are these filters safe?
Yes, our water filters are all using NSF certified materials.
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Which one(s) does my dispenser use?
PEARL SERIES
Livingcare’s All-in-One filter combines the 3 functions of Sediment, Carbon & UF filters together for maximum health benefits. Compared with other products which use 2-3 filters, our 3 in 1 filter is easy to replace, adding not only to your convenience, but is also more economical
JEWEL SERIES
Carbon Block Filter removes chlorine –which results in carcinogenic THMs, may cause skin irritation and dry hair– and organic chemicals that contribute to taste and odour.Carbon block pH contains additional Mg fine particles formildalkaline water.
Nano Positive Filter purifies your water, removing germs, algae/moss, residual heavy metals while preserving the good minerals and softening your water.
IVORY SERIESSediment Filter removes remnants like dust & rust
Pre-Carbon Filter removes chlorine, bad taste odour & organic compounds
Alkaline Antioxidants Filter creates alkaline water that has increased amounts of negative ions, magnesium and hydrogen
Nano Membrane Filter removes bacteria and pollutants like heavy metals ~0.001 micron while preserving minerals in water
UNDERSINK 5-STAGE FILTRATION SYSTEMTwin Carbon Sediment Filter is made of premium carbon removes bad taste and absorbs some of the harmful organic chemicals that may be still present.
Anti Bac UF-Membrane filters unwanted chemicals and heavy metals (e.g. bacteria, virus, microbe) and micro-contaminants up to 0.01 micron while allowing beneficial minerals to go through.
Nano pH Filter combines various layers of calcium ceramics to increase alkalinity and promotes antioxidant effect. It also decreases the size of water molecule clusters with an abundance of negative ions
Active Carbon Filter – Silver Carbon Block filter plus a layer of sediment removes chlorine, organic chemicals and prevent bacteria growth by silver elution. Foul smell is also eliminated, leaving fresh tasting water for consumption
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How long can these/my filters last?
Filter lifespan varies, depending on your household size and consumption.
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If my filters run out, where can I purchase new ones?
Livingcare Singapore is thesole distributorof the water filters used within all our water purifiers (Pearl Series, Jewel Series etc). You may purchase them through your salesperson or just give us a ring! We’ll get you new ones right away!
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What do these filters do?
SEDIMENT FILTER
This filter removes visible particulate matter, and any particles of dirt, sand, dust, and debris like rust that can be caught by its micron-rated capacity. It also removes turbidity (cloudiness) from water which causes water to turn yellow, orange, or brown.
CARBON FILTERCarbon Block filter removes chlorine – which results in carcinogenic THMs, may cause skin irritation and dry hair – and organic chemicals that contribute to taste and odour while providing the particulate filtration and dirt-holding capacity of an efficient 5µm nominal sediment filter.
UF FILTERUltrafiltration (UF) water filter removes essentially all colloidal particles (0.01 to 1.0 microns) from water and some of the largest dissolved contaminants – it can filter smaller particulate than a microfiltration or standard carbon filter can.
NANO POSITIVE FILTERNano Positive Filter purifies your water, removing germs, algae/moss, residual heavy metals while preserving the good minerals and softening your water.
SHIPPING
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Do you ship overseas?
Only Products stated here are available for overseas shipping: iMist Shield Shower Filters For Overseas Shipping, please do contact us before purchasing online. Additional delivery fees varies depending on the location. Thank you!
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How long will it take to get my order delivered to me?
Orders processed typically take 5-7 business days to arrive.
*Do note that we do NOT perform deliveries to any other countries for the products mentioned below:
Water Dispensers (Pearl, Jewel)
Water Filters (Undersink Filtration System, Filter Refills for Dispensers) -
What are the shipping rates?
All Singapore local orders are shipped at a flat rate of SGD $4.50 for orders below SGD $50.
Free shipping is provided for orders above SGD $50.
Shipping rates will apply and be added at checkout.
For Overseas shipping, do contact us before purchasing.