Frequently Asked Questions

Phone Support

Customer Service

+65 6272 8166

Check most frequently asked questions here, if you still need help then please contact us at epayment@livingcare.com

Filters Related

Our water purifiers and filtration systems make use of various filters that ensure the water you drink is thoroughly purified with maximised health benefits.

  • Carbon/Carbon pH Filter
  •  Sediment
  •  UF Filter
  • Nano Positive
  • Active Carbon

SEDIMENT FILTER

This filter removes visible particulate matter, and any particles of dirt, sand, dust, and debris like rust that can be caught by its micron-rated capacity. It also removes turbidity (cloudiness) from water which causes water to turn yellow, orange, or brown.

CARBON FILTER

Carbon Block filter removes chlorine – which results in carcinogenic THMs, may cause skin irritation and dry hair – and organic chemicals that contribute to taste and odour while providing the particulate filtration and dirt-holding capacity of an efficient 5µm nominal sediment filter.

UF FILTER

Ultrafiltration (UF) water filter removes essentially all colloidal particles (0.01 to 1.0 microns) from water and some of the largest dissolved contaminants – it can filter smaller particulate than a microfiltration or standard carbon filter can.

NANO POSITIVE FILTER

Nano Positive Filter purifies your water, removing germs, algae/moss, residual heavy metals while preserving the good minerals and softening your water.

Livingcare Singapore is the sole distributor of the water filters used within all our water purifiers (Pearl Series, Jewel Series etc). You may purchase them through your salesperson or just give us a ring! We’ll get you new ones right away!

Filter lifespan varies, depending on your household size and consumption.

PEARL SERIES

Livingcare’s All-in-One filter combines the 3 functions of Sediment, Carbon & UF filters together for maximum health benefits. Compared with other products which use 2-3 filters, our 3 in 1 filter is easy to replace, adding not only to your convenience, but is also more economical

JEWEL SERIES

Carbon Block Filter removes chlorine – which results in carcinogenic THMs, may cause skin irritation and dry hair – and organic chemicals that contribute to taste and odour. Carbon block pH contains additional Mg fine particles for mild alkaline water

Nano Positive
Filter purifies your water, removing germs, algae/moss, residual heavy metals while preserving the good minerals and softening your water

IVORY SERIES
Sediment Filter removes remnants like dust & rust

Pre-Carbon
Filter removes chlorine, bad taste odour & organic compounds

Alkaline Antioxidants
Filter creates alkaline water that has increased amounts of negative ions, magnesium and hydrogen

Nano Membrane
Filter removes bacteria and pollutants like heavy metals ~0.001 micron while preserving minerals in water

UNDERSINK 5-STAGE FILTRATION SYSTEM
Twin Carbon Sediment Filter is made of premium carbon removes bad taste and absorbs some of the harmful organic chemicals that may be still present

Anti Bac UF-Membrane
filters unwanted chemicals and heavy metals (e.g. bacteria, virus, microbe) and micro-contaminants up to 0.01 micron while allowing beneficial minerals to go through

Nano pH
Filter combines various layers of calcium ceramics to increase alkalinity and promotes antioxidant effect. It also decreases the size of water molecule clusters with an abundance of negative ions

Active Carbon Filter
– Silver Carbon Block filter plus a layer of sediment removes chlorine, organic chemicals and prevent bacteria growth by silver elution. Foul smell is also eliminated, leaving fresh tasting water for consumption

Yes, our water filters are all using NSF certified materials.

Product Demonstrations

Yes. Contact us to book a time slot for the demonstration on our water purifiers. You can either book your time slot here, or call us at +65 8028 5148 !

Nope! All product demonstrations including home demos are free with no hidden charges. 

Livingcare provide three types of product demos such as:

Showroom Product Demo
Home Demo

Virtual Demo

Shipping

Only Products stated here are available for overseas shipping:
iMist Shield
Shower Filters

For Overseas Shipping, please do contact us before purchasing online

Additional delivery fees varies depending on the location.

Thank you!

Orders processed typically take 5-7 business days to arrive.

*Do note that we do NOT perform deliveries to any other countries for the products mentioned below:
Water Dispensers (Pearl, Jewel)
Water Filters (Undersink Filtration System, Filter Refills for Dispensers)

All Singapore local orders are shipped at a flat rate of SGD $4.50 for orders below SGD $50. 

Free shipping is provided for orders above SGD $50.

Shipping rates will apply and be added at checkout.

For Overseas shipping, do contact us before purchasing.